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Terms of Service

Last updated: November 5, 2026

Draft, pending legal review.

1. Agreement

These Terms of Service ("Terms") form a binding agreement between you and Rabbit Hole ("we", "us", or "our") and govern your use of the Rabbit Hole website, applications, and related services (collectively, the "Service"). By creating an account or using the Service you agree to these Terms and to our Privacy Policy.

2. Eligibility

You must be at least 13 years old to use the Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

3. Account and security

You access Rabbit Hole by signing in with Apple or Google. You are responsible for safeguarding that account and for all activity that occurs under your Rabbit Hole account. Notify us promptly if you suspect unauthorized access.

4. Acceptable use

You agree not to:

  • Use the Service to violate any law or third-party right.
  • Probe, scan, or test the vulnerability of the Service or circumvent any security measures.
  • Interfere with the Service or the experience of other users (e.g. flooding requests, scraping at high volume, exploiting bugs).
  • Use automated means to create accounts, generate content, or extract data, except for personal use of public APIs we explicitly provide.
  • Misrepresent your identity or impersonate another person.
  • Use the Service to send spam, deceptive notifications, or content that harasses, defames, or violates intellectual-property rights.

5. Your content

You retain ownership of the goals, tasks, notes, schedules, and other content you create using the Service ("Your Content"). You grant us a limited, worldwide, non-exclusive, royalty-free license to host, store, transmit, display, and otherwise process Your Content as necessary to operate and improve the Service. This license ends when you delete Your Content or your account, except for content already incorporated into backups (which rotate within 30 days) or content we are required to retain by law.

6. Third-party integrations

The Service integrates with Google Calendar, Canvas LMS (for students), OpenAI, Apple, RevenueCat, and similar third-party services. Your use of those services is governed by their respective terms. Connecting an integration grants Rabbit Hole permission to act on your behalf as described in the integration's consent screen and our Privacy Policy. You can revoke access at any time.

7. AI features

When you use AI features (the Plan generator, refine chat, spoken check-in, or similar), Rabbit Hole sends portions of your content to a third-party AI provider (currently OpenAI) and returns the response. AI output may be incorrect, incomplete, or inappropriate. You are responsible for reviewing it before acting on it. AI features have usage limits to prevent abuse and keep the Service reliable. Rabbit Hole is a planning coach, not a therapist, doctor, or crisis service. Do not rely on it for safety-critical, legal, medical, or financial decisions. If you may be in danger, contact local emergency services.

8. Subscriptions and payments

Rabbit Hole's full features require a subscription, sold monthly or yearly through Apple's App Store at the price shown before you confirm. New subscribers may get a free introductory trial, as shown at purchase. Payment is charged to your Apple ID when you confirm, or when the trial ends. Your subscription renews automatically for the same period unless you cancel at least 24 hours before the current period ends. Manage or cancel it in your App Store account settings. Deleting your Rabbit Hole account does not cancel a subscription. Refunds are handled by Apple under its policies. We may change prices going forward with reasonable notice, and Apple will ask for your consent where required. Your account, including deleting it, stays available without a subscription. There is no purchase on the website.

9. Termination

You may stop using the Service at any time, and may delete your account in the app under Settings. We may suspend or terminate your access if you violate these Terms, abuse the Service, or expose us to legal risk. We will give reasonable advance notice when feasible.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. RABBITHOLE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, RABBITHOLE AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE OR (B) ONE HUNDRED U.S. DOLLARS.

12. Indemnification

You agree to defend, indemnify, and hold harmless Rabbit Hole from any claim, liability, or expense (including reasonable attorneys' fees) arising from your misuse of the Service, your violation of these Terms, or your violation of any third-party right.

13. Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law principles. Any disputes will be resolved exclusively in the state or federal courts located in San Francisco County, California, and you consent to the personal jurisdiction of those courts.

14. Changes

We may update these Terms when our product or legal requirements change. The "Last updated" date at the top reflects the most recent revision. If a change is material we will give reasonable advance notice (e.g. via in-app banner or email). Continued use after the change constitutes acceptance.

15. Miscellaneous

These Terms (together with the Privacy Policy and any feature-specific terms presented in-app) are the entire agreement between you and Rabbit Hole regarding the Service. If any provision is found unenforceable, the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver of our right to enforce it later. You may not assign these Terms without our consent; we may assign them in connection with a merger or acquisition.

Contact

Questions about these Terms: legal@rabbithole-ai.app.